Frequently Asked Questions

Below you will find some of our frequently asked questions, If you have any questions that are not listed then get in touch with us via our contact form!

Who are Imagex Medical?

We are a team of ex-manufacturer led ultrasound engineers who wanted to provide a new way to support NHS and private customers throughout the UK by reducing the associated service and support costs of ultrasound.

Do you work to ISO Standards?

All of our ultrasound repair work is carried out to ISO 9001 standards by certified ultrasound engineers, you can rest assured that your equipment is in safe hands.

Are you working with other NHS trusts in the UK?

Absolutley, the NHS services form a big part of our day to day activities. We will be happy to put you in touch with people who have transitioned from OEM service providers as well as other service providers. They will give you honest feedback on their experiences.

Are you registered on the NHS Supply Chain Framework?

Yes!, We are an approved supplier of ultrasound services to the NHS. Simply get in touch with your NHS supply chain team and request a quotation from us, or supply them with the information we will send you.

What if you do not have the part needed?

Not a problem, Comprehensive service customers will be supplied like for like loan equipment. We will take a copy of your user presets and network settings and set the loan equipment up so you can carry on scanning. The loan equipment will be the same equipment that is in your department. We keep a large pool of loan equipment specifically for this.

Where do you get your ultrasound parts from?

We work with the OEM in the UK and parts suppliers globally. Working as part of a group gives us access to a more comprehensive range of parts. In the UK, we do keep a stock of “high running” parts and probes. Our probe stock is one of the most comprehensive in the UK and is geared around the machines we have under service cover.

How do your services differ from the manufacturer?

All of the services provided by us are orientated around you the customer. We work around you and if needed, tailor a service agreement to suit your requirements. In terms of the quality of service there should be no discrepancy. We used to be employed by the manufacturer. In some cases, we were your local engineer! We will provide an on-site same day / next day response with a view to getting you up and running that day.

Do you supply genuine ultrasound parts?

We only use Genuine OEM parts. It is really important that the parts going in are the same make as those coming out. Failure to comply with this can cause further problems down the line.