Server Support Services from Imagex Medical

In a patient-focused industry, uptime is critical. That’s we provide a whole host of specialised server support services designed to help you minimise downtime and get you scanning again.

How does it work?

You call

If you are experiencing an issue with your equipment, all you need to do it log a ticket with us and one of our engineers will call you. During this call, the engineer will take you through a process to help to rapidly diagnose the issue over the phone.

We collect

Once the issue has been identified, we will come to your premises to collect the equipment and take it away to our centrally located repair centre.

We repair

Once it arrives at our repair centre, one of our engineers will get to work repairing the issue.

We loan

If the diagnosed issue will require longer time in our repair centre, we will provide a loan machine free of charge for you to use whilst your machine is absent.

We deliver

Once the equipment has been repaired, we will deliver it back to your premises ready for use again. And if you have loaned a machine from us, we will collect this and bring it back to our repair centre.

What else is included in our server solutions?


This is an award-winning one-stop-solution for image management and structured reporting for all cardiology modalities and workflows.

GE – Image Vault Server

Our multi-manufacturer trained technicians have overseen the installation and implementation of virtually every Image Vault in the UK over the past 10 years, so you can be sure that we are the perfect partner to support your Image Vault server.

Data recovery

Corrupt database? Broken Hard drive?  Sometimes it isn’t always possible to recover missing data, however, it is worth letting our technicians take a look at your problem to see if we can help you.

IT Project management

We have the capabilities to help you with your Healthcare IT projects. Our vast knowledge and understanding of servers and systems in the industry puts us in the perfect position to help you.

Data Migration

Have you moved away from your existing ultrasound management system to something new, only to find your existing data is now unusable? We may have a solution that can help you.

Want to discuss a service agreement with us? Get in touch via our contact page to speak to a member of our team.